Always....Free shipping

Shipping & Returns

We pride ourselves in excellent customer service- we hope this page will answer any questions you may have. If not, please contact us and will get back to you as soon as possible.

Free Shipping! Yay! 

You worry about finding your natural and sustainable accessories. We'll worry about the cost of shipping- always!

Our goal is to offer you the best shipping option available and to provide the very highest levels of responsiveness at all times.

Including shipping and processing, international delivery usually takes about 15–30 business days. The vast majority of US and Canadian orders are shipped by e-packet which is an agreement between the USPS and the Hongkong Post. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. Tracking information will be available for all e-packet shipments. If it has been longer than 30 days, please send us an email at (EMAIL ADDRESS). We’ll get the problem sorted out for you ASAP.

Return and Exchange Policy:
We want you to be completely satisfied with your products from The New Bamboo. Once you have received your products, inspect them carefully and let us know within 5 days of delivery if something has been damaged in transit. We will refund or replace anything that arrives damaged.

If you are unhappy with your item or it does not fit, you may return your non-damaged item within 14 days of delivery. Please note that the customer will be responsible for shipping costs associated with non-damaged products.

 To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Save your proof of purchase in order to claim the product. 

Contact our customer service team ASAP at (EMAIL ADDRESS) to learn how to return or exchange a product. Please do not send the item back to the manufacturer. Let us know what is going on and we will be happy to help you through the process.